IMPORTANT INFO, PLEASE READ!!

All Tarantulas and Scorpions are venomous!! Most, fortunately, are no more significant than a bee sting. Some genera to be concerned with are Poecilotheria, Stromatopelma, Androctonus, Buthus, Lieurus, and usually any spider sold as Birdeater or Baboon Spider. Further, nearly all New World species have the capability to flick urticating (itchy) hairs, keep away from eyes and nose. Some people may prove allergic to these hairs. We wish to inform you of this not to scare you, but, to educate you further. Also, very few species will allow themselves to be handled, seek expert advice. Lastly, Purchaser assumes all responsibility for their new acquisition. Thank You,

Pick Up

Pre-Order  your Tarantulas, feeders and supplies 'For Pick Up'

by emailing: Anastasia@net-bug.net

Ordered items will be confirmed and delivered to the Manchester, NH, White Plains, NY, Long Island, NY or Hamburg PA Herp Show for pick-up. 

Please specify which show and what date.

SHOW SALES

All show sales are final. You have picked out and inspected your animal personally, and decided to make a purchase based on the overall apparent health of the specimen(s) you have picked out. We will not be responsible for accidentally dropped animals or overheated / frozen animals left in your car.
 

SHIPPING POLICY

 ATTENTION!! ALL SHIPMENTS AT THIS TIME WILL BE HELD AT YOUR LOCAL FEDEX FACILITIES NO EXCEPTIONS. Please contact me for your shipping schedule, if my emails go in to your spam folder I cannot reach you!! I wont ship with out your confirmation that you will be able to pick up your animals. Also if you have any questions or concerns email me at Netbug@net-bug.net

all orders under $100 will be automatically held at your nearest shipping location for pick up. 

Please contact me if you placed an order so we can arrange shipping dates,

keeping in mind I will ship only if the weather permit, my animals are very precious to me and I put their well being before everyone's needs.

Please understand it and thank you for your patience and flexibility 

NETBUG reserve right to delay shipments due to extreme temperatures and severe weather conditions

(if temperature fall below 27 or exceed 90)

A signature is always required up on delivery, you must be available to sign for your order on the first delivery attempt or your guarantee of live arrival is void.

Important: orders will be shipped only to the address provided with paypal transaction

Shipping Monday trough Wednesday only

Contact phone number must be provided

I WILL NOT SHIP IF VALID CONTACT PHONE IS NOT PROVIDED!, THIS IS VERY IMPORTANT IF SHIPPING COMPANY OR MYSELF NEED TO REACH OUT TO YOU. ALSO TRACKING NUMBER WILL BE SENT VIA TEXT AND EMAIL TO YOU BY SHIPPING COMPANY IS WELL

List of tarantulas/products that you order, include quantities * *only for pre-orders for shows**

Method of shipping and Shipping cost :

overnight flat nonrefundable fee of $45.00 (with Live arrival guarantee) or

2 day service $25.00 ( this service recommended for supply's only, No animals)

 Please note: US sales ONLY

Please note, tracking information will be always sent to buyer with email, Please provide correct email for your order. (with out correct contact info we wont be able to get in touch with you)

All live shipments require signature and will be held at nearest FedEx location for pick up at your convenience.

Buyer responsibility to follow up on orders and pick up their orders that been 'Held for pick up' timely, same day of arrival.

In case of any carrier delays, contact me first and ASAP, so we can track and resolve any issues.

In case of any carrier delays, cannot guarantee on time arrival, it is out of my hands,

but I will still cover carrier delay for live arrival of your shipment

Payments

Payments must be received before order is shipped! no exceptions.

Payments accepted via Credit cards, Postal Money Order/ bank checks and PayPal.

No personal checks please. 

 

In event of a problem or DOA (Dead on Arrival)

1. In event  of a problem or DOA (Dead On Arrival) All claims must be made via email on the same day the animals arrived. If I don't hear from you, I assume everything arrive with out problems.

2. In event of problems with animals Receiver must notify NETBUG ASAP after receiving package same day(signed for delivery)

NETBUG does not replace any animals after they been in customers possession, days/weeks. 

3. NETBUG is not liable for packages with DOA's if attempted delivery failed or shipment didn't get picked up at pick up locations on the day of arrival. 

4. For All DOA photographic evidence is required at the time of the claim. Also deceased animals must be available to be returned if requested. NETBUG reserves the right to request DOA return. DOA must be placed in alcohol, sealed and sent back for replacement or credit, otherwise no replacement or credit will be given.

5. All replacements will be shipped when an additional order is placed or additional shipping will apply.

Netbug does not cover accidental deaths due improper care or injuries.

6. All show sales are final. You have picked out and inspected your animal personally, and decided to make a purchase based on the overall apparent health of the specimen(s) you have picked out. We will not be responsible for accidentally dropped animals or overheated / frozen animals left in your car.